From Defect Surge to Stable 4.8★ Reviews
Challenge: A German home goods brand saw defect rates spike after switching to a lower-cost factory. Returns and negative reviews were climbing.
Solution: We audited alternative factories, renegotiated QC standards, and implemented piece-by-piece inspection on the first three shipments.
Result: Defect rate dropped below 1.5%. Customer reviews recovered to 4.8 stars. The client moved to an annual sourcing office framework.